top of page

STORE POLICY

Transparency & Care

We value your satisfaction and the well-being of your pets. Our aim is to provide effective solutions through our products. To ensure your confidence in our offerings, we have established the following store policy:

​

  1. Refund Policy within 5 Days: If, for any reason, the purchased product does not work for your pet, you are eligible for a refund within the initial 5 days from the date of purchase. We understand that each pet is unique, and sometimes certain products may not be the ideal fit. To avail of a refund, the product must be returned in its original condition, unaltered, and with the original packaging.

  2. Exchanges and Store Credits after 5 Days: After the initial 5-day period, if the product is found to be unsuitable or ineffective for your pet, we will offer exchanges or store credits. This policy stands for a period of 30 days from the date of purchase. The product must be returned in its original condition and packaging to be eligible for an exchange or store credit.

    Please Note: The product must not be altered or used extensively. Only products in their original condition will be eligible for exchanges or store credits.

  3. After 30 Days: After 30 days from the date of purchase, no refunds, exchanges, or store credits will be offered. I encourage you to test the product and assess its suitability for your pet within this time frame.

  4. Exceptions: If the product is found to be defective or arrives damaged, please contact myself immediately. I will assess the situation and provide a suitable resolution.

  5. Return Process: To request a refund, exchange, or store credit, please contact myself Sara with the link below within the stipulated time frames. I will guide you through the return process and provide further instructions.

We are committed to ensuring the satisfaction of both you and your pets. Your understanding and cooperation with these policies allow us to continue providing high-quality products and exceptional service. If you have any questions or concerns regarding our store policy, please don't hesitate to reach out to our customer service team.

​

Thank you for choosing our products to care for your beloved pets.

OUR SHIPPING POLICY

Because we care

At Wellness4Paws we aim to provide convenient and efficient shipping options for our customers. Please review the following shipping policy before placing your order:

  1. Shipping Costs:

  • Standard Shipping: $15.00

  • Express Shipping: $25.00

  • Pick-up: Free pick-up options are available in Tottenham and Vaughan.

  1. Payment Terms: All orders must be paid in full before shipment. We accept various secure payment methods to ensure a seamless transaction.

  2. Shipping Duration:

  • Standard Shipping: Delivery typically takes 5-7 business days after the order is processed and payment is confirmed.

  • Express Shipping: Delivery typically takes 2-3 business days after the order is processed and payment is confirmed.

  • Pick-up: Once the order is processed and payment is confirmed, you will receive information regarding the pick-up location and available time slots.

  1. Order Processing: Orders will be processed within 24 hours/days upon receiving full payment. Once the order is processed, you will receive a confirmation email with shipping details or pick-up instructions.

  2. International Shipping: At the moment, we only offer shipping within Canada. We do not offer international shipping.

  3. Tracking Information: Tracking details for shipments will be provided upon dispatch. Please refer to the provided tracking number to monitor the status of your order.

  4. Order Changes and Cancellations: Changes or cancellations to orders can be made within 24 hours of order placement. Please contact me promptly to request any modifications.

  5. Damaged or Lost Shipments: In the event of damaged or lost shipments, please contact me immediately. I will work to resolve the issue and ensure your satisfaction.

  6. Shipping Limitations: Please note that some products may have specific shipping limitations or restrictions. These details will be clearly outlined on the product page.

  7. Additional Shipping Fees: Some products within our inventory may require an additional shipping fee due to their size, weight, or specific shipping requirements. These additional fees will be clearly indicated on the product page to ensure full transparency during the purchasing process.

By placing an order with us, you agree to adhere to the terms and conditions outlined in our shipping policy.

If you have any further questions or require assistance, feel free to contact me directly at my email wellness4paws.shop@gmails.com. Thank you for choosing Wellness4Paws for your pet care needs.

Contact Us

WARRANTY INFORMATION

Essential information

At Wellness4Paws, your satisfaction and your pet's well-being are our top priorities. Our warranty is designed to ensure you have confidence in the products you purchase. Please review the following guidelines:

  1. Warranty Period:

    • We offer a 5-day refund policy from the date of purchase if the product does not meet your expectations or suit your pet's needs.

    • After the initial 5-day refund period, we provide a 30-day window for exchanges.

  2. Refund Policy:

    • If, within the first 5 days of purchase, you find the product unsuitable for your pet or it does not meet your expectations, you may request a refund.

    • The product must be returned in its original condition, unused, and in its original packaging to qualify for a refund.

  3. Exchange Policy:

    • After the initial 5 days and up to 30 days from the purchase date, you may request an exchange for an alternative product.

    • The product for exchange must be in its original condition, unused, and in its original packaging.

  4. Exclusions from Warranty:

    • Products that have been altered, extensively used, or damaged beyond normal wear and tear are not eligible for a refund or exchange.

    • Refunds and exchanges will not be provided after 30 days from the date of purchase.

  5. Return Process:

    • To initiate a refund or exchange, please contact our customer service team. They will guide you through the return process and provide necessary instructions.

  6. Refund and Exchange Resolution:

    • Refunds will be processed promptly upon verification of the returned product's condition.

    • Exchanges will be facilitated based on product availability and the condition of the returned item.

We appreciate your understanding and cooperation with our warranty policy, designed to ensure your satisfaction with our products.

If you have any questions or require further assistance, please do not hesitate to contact our customer service team.

Thank you for choosing Wellness4Paws for your pet care needs.

OUR PRIVACY POLICY

Your information is safe with us

At Wellness4Paws, we value and respect your privacy. This privacy policy explains how we collect, use, and protect your personal information, especially in relation to our online store and in-person vendor events.

1. Information Collection:

  • Online Store: When you visit our online store, we may collect personal information such as your name, email address, shipping address, and payment details necessary to process your order.

  • In-Person Vendor Events: During vendor events, we may collect personal information when you make a purchase, sign up for promotions, or provide your contact details for product updates.

2. Information Usage:

  • We use the information collected to process orders, communicate with you about your purchases, provide updates on our products or services, and offer customer support.

3. Information Protection:

  • We are committed to protecting your information and use industry-standard security measures to ensure the safety of your personal data.

4. Information Sharing:

  • We do not sell, trade, or transfer your personal information to third parties without your consent. Your information is solely used for the purpose of fulfilling your orders and providing you with information about our products and services.

5. Cookies:

  • Our website may use cookies to enhance your browsing experience. These cookies may collect data to improve site functionality but do not collect personal information.

6. Consent:

  • By using our website or providing your information during in-person events, you consent to our privacy policy and the collection and use of your personal information as described herein.

7. Opting Out:

  • If you no longer wish to receive communications from Wellness4Paws, you have the option to unsubscribe from our email list or contact us to update your preferences.

8. Updates to Policy:

  • We reserve the right to update our privacy policy. Any changes made will be posted on this page. It is advisable to review this policy periodically for any updates.

9. Contact Information:

  • If you have any questions, concerns, or requests regarding your personal information or our privacy policy, please contact our customer service team.

Thank you for entrusting Wellness4Paws. Your privacy is of utmost importance to us, and we are dedicated to maintaining the confidentiality and security of your personal information.

bottom of page